Refund policy
Refund Policy
We want you to love what you ordered. If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unworn and in their original condition with all tags still attached. Items that show signs of wear, washing, or damage will not be accepted.
How to Initiate a Return To start a return, please contact us at, hello@polerbare.ca, with your order number and reason for return. Once your return is approved, we'll provide instructions on where to send your item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds Once your return is received and inspected, we'll notify you of the approval status. If approved, you can choose to receive:
- A refund to your original payment method (processed within 5–10 business days), or
- Store credit for use on a future purchase.
Non-Returnable Items The following items are final sale and cannot be returned:
- Intimates and undergarments
- Items marked as final sale at the time of purchase
- Gift cards
Exchanges If you'd like a different size or colour, we recommend returning your item for store credit and placing a new order.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and your order number, and we'll make it right.